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CHECK-IN
We ask that guests use the following times when checking in:
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Day Shift Check-In – 17:00 or upon room availability
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Night Shift Check-In – Before 17:00 or upon room availability
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For those checking in outside of these hours, please check with Security for assistance (located next to the front desk)
CHECK-OUT
We ask that guests use the following times when checking out:
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Day/Night shift Check-out – 07:00
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We ask that your room is vacant prior to the check-out time
RESERVATION CHANGES
If there are any changes to your reservation, shift or dates (eg: day to night shift, overtime, or early departure) completed by your travel coordinator, please reconfirm all changes with the front desk to ensure that the update has been communicated.
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Front desk hours are from
05:30 – 23:00
LUGGAGE STORAGE
If the Village Hoteling Facility (VHF) doors are closed and inaccessible, please see the front desk for assistance with dropping off or retrieving luggage.
Please ensure a Suncor luggage tag with your name and badge number are attached to your luggage when dropping it off.
DO NOT DISTURB
Due to Health and Safety concerns, we are required to enter each room every 48 hours for verification. If a room has a "Do Not Disturb" sign on the door during a scheduled clean day, the room will not be cleaned.
MEDICAL EMERGENCY
Call 9-911 from any landline or call (780) 713-5210 from a cell phone for Dispatch
WILDLIFE SIGHTINGS
For wildlife sightings and non-emergencies call (780) 598-0835