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We ask that guests use the following times when checking in:
Day Shift Check-In – 17:00 or upon room availability
Night Shift Check-In – Before 17:00 or upon room availability
For those checking in outside of these hours, please check with Security for assistance (located next to the front desk)
We ask that guests use the following times when checking out:
Day/Night shift Check-out – 07:00
We ask that your room is vacant prior to the check-out time
If there are any changes to your reservation, shift or dates (eg: day to night shift, overtime, or early departure) completed by your travel coordinator, please reconfirm all changes with the front desk to ensure that the update has been communicated.
Front desk hours are from
05:30 – 23:00
If the Village Hoteling Facility (VHF) doors are closed and inaccessible, please see the front desk for assistance with dropping off or retrieving luggage.
Please ensure a Suncor luggage tag with your name and badge number are attached to your luggage when dropping it off.
DO NOT DISTURB
Due to Health and Safety concerns, we are required to enter each room every 48 hours for verification. If a room has a "Do Not Disturb" sign on the door during a scheduled clean day, the room will not be cleaned.